FREE UK DELIVERY
CRAFTED IN BRITAIN
RATED 5/5 CUSTOMER SATISFACTION
CUSTOMER SERVICES
How long does delivery take?
We dispatch all of our feeds using the DPD 48hr service. If you provide a mobile phone number when ordering, you will receive free updates by text message on the status of your delivery.
Can I return a feed or supplement for a refund or exchange?
We would never resell a previously returned feed or supplement, and for this reason we do not accept returns on any of our consumable products, unless they were rejected at the time of delivery due to damage or recalled by us.
Are all meats and vegetables sourced from British farms?
We believe British is best and that’s why the vast majority of our raw ingredients are sourced from independent suppliers and farming families right here in Britain throughout the year. We cannot always guarantee however that every raw ingredient is British as this depends on supply availability and the time of year.
Can I talk to a nutritionist?
Yes. We offer free and unlimited consultations with our nutrition team for all customers. Our nutrition team can advise you on the most appropriate food for your dog. Due to the high number of enquiries we receive, nutrition advice is currently only available through email, however in any case we aim to respond within 24 hours.
Are your feeds suitable for all working dogs?
All of our feeds are suitable for working dogs, whether they be gun dogs, sheep dogs, security dogs or other workers. All feeds deliver advanced and biologically appropriate nutrition to the active workers of Britain and beyond.
Can we order feeds in bulk?
Yes. We already supply our feeds in bulk to a number of kennels and breeders throughout the country. Discounts are available for bulk orders, dependent on the amount and frequency required. If you wish to make an enquiry, please email nutrition@huntersnatural.co.uk or speak to your area manager.
Delivery options and times
All of our feeds are dispatched directly to your front door free of charge. For most orders we use the DPD 48hr delivery service. You will receive updates via text message relating to the delivery of your order. You can change the delivery date, address or leave safe details online or by replying to the messages.
Why is my order late?
Whilst we try to ensure that all orders are delivered within the timescales shown. If there was a delay in processing your order, you will have heard from our customer service team. If you haven’t received you order within four working days, please email nutrition@huntersnatural.co.uk
Missing item(s) from my order?
Sometimes we send orders out separately to ensure that you receive your order as quickly as possible. If you believe you are missing an item from you order, please let us know by emailing nutrition@huntersnatural.co.uk so we can check for you.
Can I cancel or change an order?
Once we receive your order, our dispatch team begin to pick, pack and dispatch it straight away. If you need to cancel or change your order, please email nutrition@huntersnatural.co.uk as soon as possible. There is a chance we may be able to help providing we are notified straight away.
How can I return or exchange a feed?
We would never resell a previously returned feed or supplement, and for this reason we do not accept returns on any of our consumable products, unless they were rejected at the time of delivery due to damage or recalled by us.
I can't see the refund on my bank statement?
Refunds can show on your bank statement in a couple of places. Take a look at the information below, or if you are still having trouble please get in touch.
- Normally speaking, your refund will either show on your statement the day we authorise it, or up to 10 working days after this date depending on your banks processing times
- If it’s not showing there, try looking back to the date you paid for your order. Some banks now show the refund credit next to the initial debit date on your statement
Promotions and discounts
We believe our feeds and supplements already offer exceptional value. We do sometimes offer discounts and promotions on our products however. The best place to find the latest discount codes are on our Facebook page, or by signing up to our newsletter. If you do find a code, don’t forget to share it for others to use.
How do I use a discount code or voucher?
Look for the ‘Have a coupon? Click here to enter your code’ found at the top of the checkout page. Enter your voucher, promotional or coupon code here and click ‘apply coupon’. If you have trouble, please get in touch and we will help.
How can I pay?
We accept all major payment cards including Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. You can also pay for your order using Apple Pay, or a prepaid debit card. All payments are processed securely. Our website is secured using TSL encryption technology, and our payments system is certified to the highest industry standards including PCI DSS Level 1 certification.
Apple Pay
Apple Pay will be arriving shortly. Once it does, you can pay for your orders with Apple Pay using a Visa, Mastercard or American Express card on all devices which support Apple Pay*. First make sure you have Apple Pay enabled on your device. Then just add the products you wish to purchase to your basket, choose your preferred delivery option and then select Apple Pay at the checkout as your payment method. Once your happy, tap the Touch ID button, or glance at your iPhone for Face ID.
Payment issues
Payment issues usually occur as a result of incorrect details. Start by checking the details you have entered are correct, including the billing address. If you are still experiencing a problem, please contact your bank to check that there are no problems with your card. If your card is declined, check to see if it has expired. Your card may be declined if the billing address you have entered is different to the address held by your bank, so please ensure they are the same.
Pause, or cancel a subscription
To make things easy for our customers, we offer subscribe and save services on all of our feeds and supplements. To manage your subscription, go to your account (my account) and click the ‘Subscriptions’ button. From there you can pause or cancel your subscription at anytime.
How do I access my account?
You can access your account here (my account). You can also access your account at any time by clicking the ‘my account’ button at the bottom of every page. If you haven’t got an account, you can get one here.
How do I change my default delivery address?
Go to your account (my account), and make sure you are logged in. From your account dashboard, click the ‘Addresses’ button. From there you can edit your default billing and delivery addresses.
How do I change my password?
Go to your account (my account), and make sure you are logged in. From your account dashboard, click the ‘Account Details’ button. From there you can change your password.
Get in touch
Our customer services team is here to help. You can get in touch with them at anytime Monday – Friday between 9am and 8pm. To help ensure we’re offering the best possible service, you can choose to get in touch with us using our live chat facility, or through email.
Customer Services
customerservices@huntersnatural.co.uk
Nutrition Team
nutrition@huntersnatural.co.uk
Trade and Stockists
trade@huntersnatural.co.uk
Your data
We have recently updated our privacy policy to ensure we’re complying with the new changes in data protection law. You can find our more about your rights, choices and how we use your data in our new privacy policy (privacy policy). If you have any queries relating to how your data is managed, you can contact our Data Protection Officer at dpo@huntersnatural.co.uk.
Terms and conditions
You can read our terms and conditions policy here (terms and conditions).
Website terms of use
You can read our website terms of use policy here (terms of use).
Returns policy
You can read our returns policy here (returns policy).
Privacy notice
You can read our privacy notice here (privacy notice).
NUTRITION ADVICE
Speak to our nutrition team for free nutritional advice, tailored to your dog
JOIN THE COMMUNITY
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ORDER SAMPLES
Samples are available for each of our feeds. Order them directly from us here